Working Hours Policy

The company maintains standard working hours to ensure productivity, consistency, and a healthy work-life balance for all employees.

• Shift Timings: The regular working hours are fixed as per the department’s operational needs and will be communicated to each employee upon joining.
• Break Periods: Employees are entitled to scheduled breaks (e.g., lunch, tea) during the workday to promote rest and refreshment.
• Overtime Approval: Any work beyond standard hours must be pre-approved by the respective manager or supervisor and will be compensated according to company and statutory guidelines.
• Punctuality: Employees are expected to adhere to their assigned shift timings to maintain workflow efficiency.

Leave Policy

The Leave Policy defines types of leave, eligibility, and the application and approval process to enable orderly workforce planning.

• Types of Leave: Annual/earned leave, sick leave, casual leave, maternity/paternity leave, bereavement leave, and unpaid leave.
• Application: Employees must submit leave requests through the designated system or to their manager in advance when possible.
• Carry Forward & Encashment: Rules for carry-forward or encashment of unused leave are governed by company policy and local law.

Remote / Hybrid Work Policy

Outlines eligibility, expectations and tools required for remote or hybrid working arrangements to ensure productivity and security.

• Eligibility: Determined by role and manager approval.
• Availability: Remote employees must be reachable during core hours and attend required meetings.
• Security: Use company-approved devices, VPN, and follow cybersecurity guidelines.

Dress Code Policy

Defines appropriate workplace attire to maintain a professional company image while accommodating cultural and role-based needs.

• General: Business casual is standard unless role requires uniform or formal wear.
• Exceptions: Client meetings or events may require formal attire as directed.

Use of Company Property Policy

Company assets must be used responsibly, maintained properly, and returned on exit. Unauthorized use for personal gain is prohibited.

• Employees must report loss/damage immediately and follow return procedures on separation.
• IT equipment use must follow the IT Usage and Cybersecurity policies.

Recruitment & Selection Policy

Defines fair and consistent hiring practices to recruit qualified candidates while complying with equal opportunity principles.

• Selection follows defined interview rounds, background checks, and documentation.

Performance Appraisal Policy

Describes periodic performance evaluations, feedback mechanism, and link to increments, promotions, and development plans.

Training & Development Policy

Provides opportunities for skills development via internal/external training programs approved by management.

Promotion & Transfer Policy

Outlines criteria and process for promotions, internal transfers, and job postings to encourage internal mobility.

Termination & Exit Policy

Specifies notice periods, exit clearance, final settlement, and handover procedures for resignation, termination or retirement.

Code of Ethics

Sets expectations for honest, fair and respectful behavior in all dealings and protects the company’s reputation and assets.

Anti-Harassment & Anti-Discrimination Policy

The company maintains zero tolerance for harassment or discrimination; complaints will be investigated promptly with appropriate corrective action.

Conflict of Interest Policy

Employees must disclose potential conflicts and avoid outside activities that could compromise the company’s interests.

Diversity & Inclusion Policy

Commits to providing equal opportunities and fostering an inclusive workplace respectful of diverse backgrounds.

Whistleblower Policy

Provides a secure mechanism to report unethical or illegal conduct without fear of retaliation; reports are investigated confidentially.

Occupational Health & Safety Policy

Implements measures to identify hazards, provide PPE, conduct safety training and ensure compliance with applicable laws.

Emergency & Evacuation Policy

Sets protocols for fire drills, evacuation routes, assembly points and emergency contacts to protect life and property.

Wellness Policy

Supports employee mental and physical well-being through programs, counseling referrals and reasonable workplace adjustments.

Sustainability & Environmental Policy

Encourages eco-friendly practices, responsible disposal, energy saving and compliance with environmental regulations.

IT Usage Policy

Defines acceptable use of computers, email, internet and company systems and prohibits unauthorized activities.

Data Privacy Policy

Details how personal and customer data is collected, stored, processed, shared and protected in accordance with law.

Cybersecurity Policy

Mandates strong passwords, multi-factor authentication where applicable, regular updates and incident reporting procedures.

Bring Your Own Device (BYOD) Policy

Sets rules for safely using personal devices for work, including required security measures and acceptable uses.

Acceptable Use Policy (Customer-Facing)

Specifies proper use of the website and services and prohibits abuse, illegal use, or actions that harm other users or the company.

Privacy & Cookie Policy

Explains collection and use of user data and cookies for site functionality, analytics and personalization; gives choices for consent and opt-out.

Terms of Sale

Outlines order acceptance, product descriptions, pricing accuracy, and how contracts form between customer and company.

Payment Policy (E-Commerce)

Lists accepted payment methods (cards, UPI, wallets, netbanking, COD where applicable) and states that payments are processed via secure gateways.

Order Cancellation Policy

Customers may cancel orders before dispatch per the cancellation procedure; refunds processed per Refund Policy.

Shipping & Delivery Policy

Specifies shipping timelines, courier partners, shipping charges, tracking procedures and delivery area limits.

Return, Refund & Exchange Policy

Describes return eligibility, inspection, time windows, refund timelines and exchange process for defective or incorrect items.

Warranty & Product Disclaimer

Explains warranty coverage (repair/replace) per manufacturer terms and disclaimers for misuse or unauthorized modifications.

Digital Products Policy

Defines licensing, download access, and non-transferability of digital goods like software, e-books or courses.

Fraud Prevention & Chargeback Policy

Describes identity checks, order verification steps and treatment of fraudulent transactions or chargebacks.

Email & SMS Marketing Policy

Marketing communications are sent only with consent; users can opt out at any time via unsubscribe links or contact channels.

Loyalty & Promotions Policy

Explains rules for loyalty points, reward redemptions, coupon usage and promotion validity/limitations.

Pricing Policy

Ensures transparent price display and clearly communicates any taxes, shipping fees or additional charges to customers.

Store Payment Policy

Accepts cash, cards, UPI and other digital payments; POS receipts are issued for in-store purchases.

Credit & Billing Policy (Retail)

Credit extension to customers is by management approval only, with clear billing, repayment terms and documentation.

Return & Exchange (Retail)

Retail returns and exchanges are allowed under specified conditions (timeframe, original packaging, proof of purchase).

Home Delivery & Bulk Orders

Home deliveries and bulk order arrangements are offered per store policy with applicable delivery charges and timelines.

Inventory & Asset Management

Regular stock counts, proper storage and asset tagging are required to minimize shrinkage and maintain availability.

Anti-Theft & Loss Prevention

Security cameras, staff training and loss-prevention controls are used to reduce theft and internal/external loss.

Employee Conduct (Retail)

Retail staff must behave courteously, follow cash handling rules and uphold store standards when interacting with customers.

Health & Safety (Retail)

Stores must maintain fire safety equipment, clear aisles and follow safety practices for customers and staff.

Vendor Payment Policy

Payments to vendors are processed within 60 days from the date of Purchase Order (PO), subject to receipt of correct invoices and delivery/service completion.

Employee Salary Policy

Salaries are disbursed between the 1st and 10th of each month via bank transfer or approved method. If the payment date falls on a holiday, payment is made on the next working day.

Advance Payment Policy

Advance payments to vendors or employees require prior management approval, documented purpose and supporting papers; advances must be reconciled against final bills and any unused funds returned within 3 working days of completion.

Reimbursement Policy

Employees may claim approved business expenses (travel, accommodation, client entertainment) with original bills submitted within 7 working days. Reimbursements are processed within 15 working days after validation.

Petty Cash Policy

Petty cash is maintained for small, day-to-day expenses. Every transaction must have a receipt and authorization; monthly petty cash limits are set by management and replenishment requires proper documentation.

Expense & Reimbursement Approval

All expenses must follow approval workflows and be supported with receipts. Unauthorized expenses may not be reimbursed.

Late Payment Handling Policy

Late payments from customers may attract interest or fees as per invoice terms; overdue vendor payments are reviewed and managed through reminders and dispute resolution. Repeated late-paying customers may face service suspension.

Expense Management & Procurement Policy

Defines purchasing authority, approval limits, vendor selection and documentation to ensure cost-effective procurement and auditability.

Inventory & Asset Accounting

Records for inventory, fixed assets and associated depreciation or write-offs must be accurate and reconciled periodically for financial reporting.

Terms & Conditions

The website’s Terms & Conditions govern use of services, intellectual property, limitations of liability and dispute resolution procedures.

Anti-Bribery & Anti-Corruption Policy

Prohibits bribery, kickbacks or corrupt practices. All business dealings must be ethical and transparent.

Regulatory Compliance Policy

Ensures adherence to applicable laws, tax regulations (GST rules), industry standards and reporting requirements.

Intellectual Property Policy

Protects company copyrights, trademarks and content; employees must not use or distribute copyrighted materials without permission.

Whistleblower & Grievance Mechanism

Provides channels to raise concerns and ensures impartial investigation and protection for whistleblowers and complainants.